🔒 Privacy Policy

Iopoker Privacy Policy – Our commitment to protecting your information

Iopoker believes your personal data belongs to you. This policy transparently explains how it is collected, used, and protected.

Last Updated: December 2026 SSL Secured Full Bengali Version
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256-bit SSL
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Data Security
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No Data Sales
Transparent Policy
We keep your information safe

The six core pillars of iopoker's privacy protection

End-to-End Encryption

Every transaction and login is secured with 256-bit SSL encryption. No one can intercept your data in transit.

Data Is Never Sold

Iopoker never sells or rents your personal information to third parties. Any limited sharing that occurs is clearly disclosed in this policy.

You're in control of your data

You always have the right to view, correct, or request deletion of your personal information.

Secure Data Storage

All data is stored on secure servers in compliance with international security standards. Regular security audits are conducted.

Minimal Data Collection

Iopoker collects only the information that is strictly necessary. No excessive or unnecessary personal data is requested.

Security Breach Notification

In the event of a security incident, affected members are promptly notified and steps are taken to resolve the issue.

1. Introduction & Applicability

This Privacy Policy explains how iopoker collects, stores, processes, and protects your personal information. By using the iopoker website or mobile app, you agree to the terms of this policy.

This policy applies to all iopoker members, app users, and anyone browsing our website. We adhere to international data protection standards and Bangladesh's applicable digital security guidelines.

Important

This policy is written in plain language so every member can easily understand it. If you have any questions, feel free to reach out to our support team.

2. What Information We Collect

Iopoker collects two types of data — information you provide voluntarily, and information collected automatically as you use the platform.

Data TypeExampleRequired?
Identity Information Full name, date of birth, national ID number Yes
Contact Information Phone number, email address Yes
Financial Information Mobile banking number (Mobile Pay/Nagad), transaction history Yes
Device Information IP address, device model, browser type Automatic
Usage Data Game history, betting data, login timestamps Automatic
Location Data Approximate location (IP-based) Automatic

We never store your password or full payment card number. Payment details are masked after processing.

3. How We Collect Information

Iopoker collects information through the following methods:

  • Registration Form: Information you provide when creating an account.
  • KYC Verification: Documents uploaded for identity verification.
  • Payment Processing: Financial details collected during deposits and withdrawals.
  • Support contact: Information sent via live chat or email.
  • Cookies & Tracking: To understand browsing behavior and preferences.
  • Third Parties: Verification data from fraud detection services.
Note

We never access your device's camera, microphone, or contacts without your permission.

4. How We Use Your Data

Iopoker uses your information only for the following purposes — it is not used beyond these:

  • To create and manage your account and ensure its security.
  • To process deposit and withdrawal transactions.
  • To complete age and identity verification (KYC).
  • To detect and prevent fraud.
  • To personalise your gaming experience.
  • To send promotional and bonus offers (with your consent).
  • To comply with legal obligations.
  • To analyze usage patterns and ensure responsible gaming.

We never sell your data to advertisers or use it for unrelated marketing purposes.

5. Data Sharing & Third Parties

Iopoker may share your data with specific third parties in limited circumstances, always under strict confidentiality agreements.

Shared
  • Payment Gateway (for transaction processing)
  • KYC Verification Services
  • Fraud Detection System
  • Legal authorities (where required by court order)
Not shared
  • Advertisers or marketers
  • Unaffiliated third parties
  • Data Broker
  • Unauthorized parties

6. Data Retention Period

Iopoker does not retain your data longer than necessary. Retention periods vary depending on the type of information:

  • Account Information: For the duration of your active account and 5 years after closure.
  • Financial transaction records: Up to 7 years where legally required.
  • KYC Documents: 5 years after verification, or as required by law.
  • Gaming history: 3 years after account closure.
  • Cookie data: Up to 1 year.
  • Support Conversation: 2 years.

Once the retention period expires, data is securely deleted or fully anonymized.

7. Your Rights

As an iopoker member, you have a number of rights over your personal data. To exercise any of them, please reach out to our support team.

1
Right to Access Information

You can request to know what information we hold about you.

2
Right to Rectification

You may request corrections if any of your information is inaccurate.

3
Right to Erasure

Under certain conditions, you may request that your data be deleted.

4
Right to Restrict Processing

In certain circumstances, you may request that the processing of your data be restricted.

5
Right to Data Portability

You may request a copy of your data in a structured, portable format.

6
Right to Object

You may opt out of marketing communications and unsubscribe at any time.

8. Cookie Policy

Iopoker uses cookies on its website and app to help enhance your experience. There are three types of cookies:

Cookie TypePurposeDurationRevocable?
Essential Login session, security End of session No
Functionality Language preference, theme settings 1 year Yes
Analytics Page Usage Statistics 6 months Yes

You can disable cookies at any time via your browser settings, though some features may not function properly as a result.

9. Child Protection

Iopoker does not knowingly collect any information from anyone under the age of 18. This platform is strictly for adults.

  • Date of birth is verified at the time of registration.
  • In suspicious cases, additional age verification documents may be requested.
  • Any account found to belong to a minor will be closed immediately.
For Parents

If you believe your child is using iopoker, please contact us immediately at support@iopoker.net.

10. Security Measures

To protect your data, iopoker maintains a multi-layered security framework:

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iopoker Security Architecture
256-bit SSL 2FA Login Firewall Protection Anti-DDoS Real-Time Monitoring Regular Penetration Testing

Please note — no method of transmission over the internet is 100% secure. Always use a strong password and never share it with anyone.

11. Policy Updates

Iopoker may update this Privacy Policy from time to time. When changes are made:

  • The "Last Updated" date at the top of this page will reflect the change.
  • For significant changes, you will be notified via email or an in-platform notification.
  • Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.

Make it a habit to check this page regularly, especially when important updates are announced.

12. Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact us:

Email
privacy@iopoker.net
Typically responded to within 48 hours
Live Chat
Platform Support Chat
24/7 Support in Bengali
Commitment

Requests for data deletion or correction are typically processed within 30 days of receipt.

Frequently Asked Questions

KYC verification at iopoker typically requires documents in two steps. First, proof of identity — a clear photo of both sides of your National ID (NID), passport, or driving licence. Second, proof of address — a utility bill, bank statement, or other official document clearly showing your name and address. Make sure all images are legible and fully readable. Once uploaded, verification is usually completed within 24–48 hours, and even faster for VIP members. You will receive a confirmation email once verification is complete.

To access iopoker's free spins and daily sign-in rewards, log in to your account first. Head to the "Bonus" section to see all active offers. For the daily sign-in bonus, simply logging in once a day is enough — it's usually credited automatically. Free spins are typically tied to specific slot games and come with an expiry window (usually 24–72 hours). To withdraw winnings from free spins, you'll need to meet the wagering requirement — generally 15x. VIP members receive more free spins and enjoy slightly easier wagering conditions.
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Your data is safe — join iopoker today!

We respect your privacy. Enjoy betting in a secure environment and claim your 150% welcome bonus.

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